Customer Service

Our representatives are always ready to assist you via:
Our representative are available to assist you via Live ChatMon-Fri 8AM – 11PM ESTSat-Sun 9AM – 10PM EST

Order by Phone: any time, any dayAsk questions: 8AM – 12AM EST

For an email response, please submit our Email Form


– Mon-Fri 8AM – 8PM EST- Saturday 9:30AM – 6PM ESTTo contact us, please submit our email form.

Our mission is to provide timely information to help members of the media quickly and easily complete their projects. Contact us to request ideas, catalogs, images product suggestions and samples, or even an interview with one of our resident Product Specialists. We’ll do our best to provide you with everything you need for your program or publication.

We appreciate your interest in Frontgate. If you are a member of the media and are interested in working with us or would like more information about our products, please submit our email form.


To contact us, please submit our email form.Visit our Trade Sales page for more info.


We want to make your online shopping experience as pleasant as possible. If you are experiencing problems uisng our website, please submit our email form.If you use our email form, be sure to include the following information in the text of your email:

  • Date and approximate time you experienced the problem
  • Type and version of web browser you’re using (i.e. Microsoft Internet Explorer 11.0, Firefox 41.0)
  • The error message you received (Please note: it’s best to copy and paste this text verbatim from the error page)


Why wasn’t the current promotional offer applied to the item(s) in my cart?Promotional offers exclude the following (unless otherwise indicated): Select Indoor & Outdoor Furniture, Outdoor Furniture Sets, Select Outdoor Living & Pool, Select Holiday Decor, Barebones, Casafina, Copper Art, Coqui Coqui, Cornilleau, Costa Nova, Cuisinart, Delonghi, Eastern Accents, Elaine Smith, Final Touch, Fortessa, FREEZE Cooling Glasses, Garlando, Hammer Stahl, Houndry Pillow Pet Bed, Houndry Round Pet Bed, Imperial, Katherine’s Collections, Kim Seybert, KitchenAid, LAFCO, Laguiole, Le Creuset, Lux candles, Luxe Dominoes Games, Mepra, Mike & Ally, Moodcast Candles, Moore & Giles, Nespresso, Ooni, Orrefors, Pac-Man Arcade Games, Peacock Alley, Peugeot, Photogenics+Co, Porthole Infuser, Portus Cale Collections, Print Appeal, Regina Andrew, Rosle, RS Metal Games, Schott Zwiesel, SFERRA, Skee-Ball, Skyhawk, Skyline Chess, Sovaro, Stolzle, uKeg, Vista Alegre, VitaJuwel, Vita-Mix, Voluspa, Water & Dirt Shield, WellnessMats, Winning Solutions, Wolf Designs, Wolf Gourmet, Sale items ending in $0.97 and $0.99, monogramming, charitable donations, gift cards, gift certificates, taxes and postage and handling charges. This offer is not valid with other promotional offers, on previous purchases or replacement orders.